Terms and Conditions

Last updated 31st May 2016

Please read this document carefully as the terms may have changed since your last visit to this website.

By using this website and/or registering with Barely Read Books Ltd (“Barely Read Books Ltd”), you are accepting and consenting to these Terms and Conditions.


Our aim is to achieve your total satisfaction with the service that we give to you. To that end we have detailed below our formal Terms and Conditions in order to give you the fullest understanding of the administrative processes that we will apply to your order and how we will administer your relationship with us.

Please read these terms carefully, and print and keep a copy of them for your reference.

These Terms and Conditions apply from the date stated above for all use of the website after this date. Barely Read Books Ltd may occasionally amend these Terms and Conditions to reflect regulatory requirements and changes in our business practices, so please do not assume that the same terms will apply to future orders. All amended terms shall automatically be effective seven days after they are initially published on the website. You should therefore return here regularly to view our most up-to-date Terms and Conditions.

Who We Are

This website is operated by:

Barely Read Books Ltd
23 Croydon Road
Westerham
TN16 1TS

If you need to contact us please visit our Contact page or call Customer Services on +44 (0)1959 561489.

Making A Contract With Us

When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order.

Once we have checked the price and availability of the goods, we will email you again to confirm that we accept your order, and that a contract has been made between us. We will not take payment from you until we have accepted your order.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. In this case you will not receive an email confirming acceptance of your order, and there will be no contract between us.

Delivery

All delivery times quoted are the average, and cannot be guaranteed.

Location 1st Item* Each Additional Item* Expected Delivery Time
UK Second Class (order > £30) Free Free 3-7 Days
UK Second Class (order < £30) £3.00 £1.00 3-7 Days
UK First Class £4.50 £1.00 1-2 Days
Europe Standard £5.00 £1.50 4-6 Days
Australasia / Singapore Standard £8.00 £3.00 6-8 Days
Rest of World Standard £7.00 £3.00 6-8 Days

* Note that Replica Dust Wrappers & Covers count as 1 item irrespective of the quantity ordered.

If you are unsure of your requirements then you can contact our Customer Services Team.

All orders placed are sent in one consignment. If there are items in your order that are not currently in stock, this may delay shipment of your order.

If there are items still outstanding after 7 days we will despatch those that are available.

Like most websites, our delivery prices are based on averages. If you are ordering a large number of titles and we find that there is a significant difference between the delivery charge in your order to the actual cost to Barely Read Books Ltd then we will reduce the cost to our actual cost where we can; alternatively, we will contact you if for some reason there is a much higher cost. We will absorb any reasonable increases without further charge.

We reserve the right to change our delivery charges without notice and may vary our promotional offers.

Courier Services

We recommend use of a courier service to all destinations. This is for reliability and security, as well as speed of supply. For non-UK orders with a value exceeding £100 we only offer a courier service as these services are trackable and standard delivery, whilst normally reliable, cannot be tracked if there is a delay or a lost package. If you would like us to desptach your order by courier please contact us for a personalised quotation.

‘Delayed despatch’ by courier is available for customers who wish to use this service but do not want the package to arrive before a certain date.

Customs Charges

If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be paid by you. It is accepted by you that Barely Read Books Ltd has no control over additional charges in relation to customs clearance. Barely Read Books Ltd recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. You will be the importer of record and responsible for any import VAT and duty that needs to be paid. In addition, any charges for import clearance will be paid by you, the customer.

Shipping Countries

BFPO Addresses: For BFPO addresses, please select UK as your country. Please note that we are currently unable to send orders by courier delivery to BFPO addresses. Please make sure you do not have this method selected at checkout.

We are happy to ship orders to the following countries:

Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua / Barbuda, Argentina, Armenia, Aruba, Ascension Island, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia Hertzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canary Islands, Cape Verde, Cayman Islands, Central African Republic, Ceuta, Chad, Chile, China (People's Republic of), Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Colombia, Comoros Islands, Congo (Democratic Republic of), Congo (Republic of), Cook Islands, Costa Rica, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French South Antarctic Territory, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran (Islamic Republic of), Iraq, Ireland (Republic of), Israel, Italy, Ivory Coast (Cote D'Ivoire), Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos (People's Democratic Republic of), Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Mahore (also known as Mayotte), Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Melilla, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru Island, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger Republic, Nigeria, Niue Island, North Korea (People's Democratic Republic of), Norway, Oman, Pakistan, Palau (known also as Belau) , Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Island, Poland, Portugal, Puerto Rico, Qatar, Reunion Island, Romania, Russian Federation, Rwanda, San Marino, Sao Tome & Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovak Republic, Slovenia, Solomon Islands, South Africa (Republic of), South Korea (Republic of), South Sudan, Spain, Sri Lanka, St Eustatius, St Helena, St Kitts & Nevis, St Lucia, St Maarten, St Vincent & The Grenadines, Sudan, Suriname, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau Islands, Tonga, Trinidad & Tobago, Tristan de Cunha, Tunisia, Turkey, Turkish Republic of Northern Cyprus, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, USA, Uzbekistan, Vanuatu, Vatican City State, Venezuela, Vietnam, Wallis & Futuna Islands, Western Sahara, Western Samoa, Yemen (Republic of), Zambia, Zimbabwe.

*Please see individual products for a detailed dispatch timescale.

**All deliveries will be made according to the carrier’s standard procedures. For standard delivery, a signature should not be required. However, packages which will not fit through your letter box may be taken back to the postal depot for collection. Please note that where a signature is required, orders cannot be sent to PO Box addresses.

Should you require clarification on what happens if no-one is available to receive the goods, and/or a signature is required, please contact the carrier direct.

Due to the current political climate, additional security checks are taking place in many countries. This may result in a small delay to the delivery of orders to certain locations.

If the goods are lost or damaged in transit, please let us know promptly.

Returns & Exchanges

Our aim is for you to be delighted with the products that we have supplied to you. We therefore offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered (including Sale items) we will exchange them or give you a full refund, provided that you return them to us in their original condition and packaging, unused, with all labels and seals intact.

Returns Period

You must advise us within 14 days of receipt that you wish to cancel your order and then ensure that we receive the returned goods within 14 days of the date of your cancellation.

Returns Logistics

If you wish to return goods to us, you may do so without giving us prior notice. In this case please return a copy of the packing slip accompanying your order, or a note detailing your name address and order number, and enclose it with the returned goods.

You do not have to give any reason for cancellation. However, we would really appreciate a brief explanation as it will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

UK customers:

Send your return via the Royal Mail, and please obtain a Certificate of Posting (available free from your post office) for all returns, so that we can complete your request in the event of items being lost in transit. You should keep this certificate until you have received your refund or replacement. Please allow up to ten working days for returned goods to reach us.

International customers:

Send your return via an insured, traceable method, marking your package clearly as Returned Goods to avoid delays at Customs. Return postage from is payable by the sender. Please retain your shipping documentation, so that we can complete your request in the event of items being lost in transit.

In all cases, your proof of postage should show the Barely Read Books Ltd address to which you have returned the goods, together with the post offices printed/stamped confirmation of the date of posting.

We will let you know as soon as we receive the goods, and will then endeavour to process your request for either a refund or replacement as quickly as possible. Please allow up to seven days from receipt of your return for this to be done.

This cancellation policy does not affect your legal rights, for example if goods are faulty or were wrongly-described.

Exceptions to the Returns and Cancellations Policy

This policy does not apply to the following goods, which are exempt from the right to cancel:

* Perishable goods
* Goods that have been specifically customised to order

Certain products are also excluded from our general returns policy for hygiene reasons - this will be indicated with the product information for these items on our website. These conditions do not affect your statutory rights.

Gift cards are non-returnable and cannot be exchanged for cash.

Replacements

Please note that we are unable to process replacements of a higher value than the goods originally ordered. In these circumstances, you should request a refund for the returned goods. Once this refund has been processed you will then be able to use the balance to place a new order.

Gift box charges will not be refunded in the case of a return. Replacement items requested will not be gift boxed, so you may wish retain any gift box received with the original order.

Delivery charges will not be refunded in the case of a return. However, should you request replacements for returned items, you will not be charged again for delivery. All replacement items are shipped via standard delivery.

Refunds

If you have requested a refund, or replacements of a lower value than the returned goods, any refund due will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed. Please note that we are unable to offer credit notes.

Faulty Goods

If there is a problem with the goods, please contact us immediately. We will deal with the matter with urgency and, of course, always in full accordance with your legal rights.

Legislative Compliance

All your dealings with Barely Read Books Ltd are exclusively governed by English law.

At Barely Read Books Ltd we seek to maintain the highest standards of honesty and integrity. We therefore fully comply with and often exceed the requirements of all applicable legislation including, but not limited to, the:

Data Protection Act 1998
Electronic Commerce (EC Directive) Regulations 2002
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

The full text of these documents can be found at the website of the Office of Public Sector Information (www.opsi.gov.uk).

We also endeavour to fully implement the UK Government Office of Fair Trading’s best practice for companies trading on the Internet (full details can be found at www.oft.gov.uk).

Statutory Rights

The provisions of these Terms and Conditions are in addition to your statutory rights which remain unaffected.